The role of the General Assistant is to ensure that all customer service expectations are met when it comes to either face to face/telephone or email interactions with customers.


• Accuracy and efficiency in trying to 'get as much done' as possible during each working day and ensuring all jobs are completed by the end of the shift

• Computer literate and good understanding of systems

• 'Can do' atttitude and doing anything to help colleagues and customers

• Showing initiative during quieter times by either re-stocking, pricing of new deliveries, asking what can be done, price checks on the system etc.


• Answering of phone calls and all technical related queries in the shop/office and website

• Dealing with general enquiries and taking/advising on telephone orders

• Giving helpful and friendly advice to all customers in our shop.

• Good knowledge of kilns, wheels and equipment to advise to customers needs


• Good understanding of Ceramic processes but not essential

• Must have a good knowledge of Kilns and wheels and be able to trouble shoot and identify any potential problems

• Confident in selling and talking about Kilns and Wheels

• Be of good physical health to be able to heavy lift on a daily basis

• Please send applications to

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