MANAGER

JOB DESCRIPTION

The role of the Manager is to lead the team in the daily operations to ensure that all customer service expectations are met when it comes to either face to face/telephone/Web orders or email interactions with customers as well as helping out in our Warehouse. This is a shopfloor based role that will be responsible for the day to day running and completion of all duties.

EXPECTATIONS

• A proven sales record to take the lead in our Equipment sales (Kilns & Wheels etc.)

• Proven record in managing people and getting the best out of them

• Good understanding and experience of managing Health and Safety compliance

• Be able to heavy lift on a daily basis, and be happy to work in our warehouse preparing pallets for dispatch. (Forklift training will be provided)

• Computer literate and good understanding of systems and procedures

• 'Can do' atttitude and doing anything to help colleagues and customers

• Showing initiative during quieter times

• Accuracy and efficiency in trying to 'get as much done' as possible during each working day and ensuring all jobs are completed by the end of the shift

MAIN DUTIES WOULD INCLUDE:

• Managing/planning and prioritising all duties for staff for the day

• Answering of phone calls and all technical related queries in the shop/office and website

• Dealing with general enquiries/complaints and taking/advising on telephone orders

• Giving helpful and friendly advice to all customers in our shop

• Good knowledge of kilns, wheels and equipment to advise to customers needs

• Warehouse duties which would include operating a forklift, heavy lifting, processing pallets etc.

• The role would report to the Directors of the company

MINIMUM REQUIREMENTS:

• Good understanding of Ceramic processes but not essential

• Good knowledge of Kilns and wheels and be able to trouble shoot and identify any potential problems

• Confident in selling and talking about Kilns and Wheels

• Management experience of a team of up to 10 people

• Be of good physical health to be able to heavy lift on a daily basis

• Please send applications to thiaan@bathpotters.co.uk

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