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Delivery & Returns

Delivery & Returns

  • Postal Charges

These charges are based on the actual weight of goods purchased and make no allowance for the additional weight of packing and insurance. For goods purchased – weight not over. Postal charges are only in our control with regard to the packing element.

Royal Mail First Class Delivery Prices

Up to 250g

£3.15

Up to 500g

£3.65

Up to 750g

£4.25

Up to 1kg

£5.45

Up to 1.5kg

£6.85

Up to 1.75kg

£7.55

Fastway Delivery Prices (for heavier parcels)

2kg - 10kg

£10.00

10kg - 20kg

£13.00

20kg - 25kg

£13.35

25kg - 50kg

£19.50

50kg - 75kg

£25.00

75kg - 100kg

£32.00

Then 30p per kilo thereafter, unless a pallet is cheaper (i.e £70.00 up to 1 tonne)

NOTE: Buckets of Slip or Glaze sent by Carrier have a surcharge of £2.50 per bucket due to the extra protective packaging required.

  • Pallet Charges

For deliveries in England and Wales greater than 60 miles from Bath and up to 1 tonne in weight we charge £80.00. For a small pallet from 250kg- 500kg we charge £50.00. Other areas e.g. Scottish Highland, I.O.Wight, Channel Islands, prices on application.

  • Delivery information

We have tried to minimise carriage costs by using selected hauliers and our own vehicle wherever possible to help ensure a competitive and good quality service. If access is very restricted you must notify us as a special delivery vehicle may be needed. This may incur a surcharge - please enquire. Delivery of most consignments would normally include offloading from the vehicle, but not taking into, customers premises unless otherwise agreed. With larger amounts and especially with kilns & equipment, special assistance may be required: This must be discussed and agreed with us in advance. Delivery will be to the nearest practicable point to the customers premises.

We can deliver Monday to Friday only: No deliveries at weekends or public/bank holidays.

  • Delivery Notification

When ordering please advise us of your telephone number (and fax number/email address if available). Please inform us of any shutdown periods to avoid the risk of extra re-delivery charges. We will endeavour to give advance warning of delivery. With several deliveries on one lorry, however, unexpected delays due to weather conditions, breakdowns, traffic etc may cause some disruption to schedules.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items

  • Returns and exchanges

    Return Policy

    In the unlikely event that a parcel arrives damaged or faulty please contact us on 01761 411077(Monday to Friday 9am to 5pm) or by email at sales@bathpotters.co.uk so we can arrange a replacement, exchange, or refund for you.

    If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange. Please retain all packaging until you are sure you wish to keep your items. Should you wishto retunr an item to us please repack it with care using all original packaging or a suitabel alternative. This does not affect your statutory rights. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.

    With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage and insurance in case the parcel fails to reach us.

    If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Bath Potters Supplies Ltd

    If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us  on 01761411077 or via email at sales@bathpotters.co.uk. You must also notify us in writing stating the reason for the proposed return.

    No return must be made until you receive written authorisation.  You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to items which have been specially ordered for you  unless faulty or damaged.

    We ask that damaged items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return and the position of the fault.

    Remember before you purchase if in any doubt of suitability of a product you can email us with any queries.

    If you feel the goods are at fault please contact us immediately and we will do our best to resolve the matter. The above conditions also apply.

    We want you to be entirely satisfied with every purchase made from Bath Potters.

    Please note that it can take up to twenty one days to process a return.